What is Bitcoin.xyz?

Bitcoin.xyz is a site focused on bringing Bitcoin to the masses.  We support this initiative by various means including this Bitcoin.xyz Online Store.  All proceeds will go towards building this site as an industry resource and educational outlet.  Help us bring Bitcoin to Billions!

What is this online store?

The Bitcoin.xyz Online Store makes available great Bitcoin gear, swag, accessories, merchandise and more for the Bitcoin aficionados out in the world.  We source great products and make them available for purchase by Bitcoin and other payment methods.

What is Bitcoin?

Bitcoin is a global, decentralized, digital currency that allows you to send any amount of money to anyone in the world, instantly, with low or no transaction fees. BTC is the first implementation of blockchain technology, which is a distributed ledger technology. The creator(s) of bitcoin are the first to solve the problem of digital scarcity so that transactions on a digital ledger cannot be counterfeited or forged.

Where are you located?

Like bitcoin, we have no central office or HQ. Our team members are located in countries such as Canada, India, USA, Vietnam, Indonesia and many other places all over the world. We ship many products from the United States, however our vendors are also global and ship from many different locations.  

What payment methods do you accept?

We accept bitcoin through Coinbase along with many more antiquated payment methods including all major credit cards and PayPal.

How long does shipping take?

Unless otherwise stated on the product page, your order is guaranteed to ship out from our warehouses within 72 hours. Most USA orders will arrive in 4-7 days after shipping if your order is being shipped from the US, and up to 2-4 weeks if shipped from international warehouses. Non-US orders will usually arrive within 1-4 weeks. For more information, please check our shipping page.

Where do you ship to?

We ship to almost every country in the world. Some popular shipping destinations include: USA, Canada, UK, Netherlands, Sweden, Germany, Spain, Greece, France, Switzerland, Italy, Australia, Japan, Russia, South Africa, Brazil, Malaysia, and India. However we ship to many more countries (almost every one) than this short list.

Due to certain sanctions and systemic issues, including lack of postal delivery services, countries that we do not ship to include: Syria, Kosovo, North Korea

Will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommend you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Do you offer refunds or exchanges?

We stand by our product 100% and want our customers to love our products as much as we do. We are able to provide a refund or exchange on all apparel. In the event that you are unsatisfied with your purchase, please contact us within 14 days of receiving your order for an exchange or refund. We are happy when you are happy.

What are you clothing sizes / fits?

Please refer to our Size Chart Page for details about each of our product sizes.

How do I care for my clothing?

We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize shrinking, machine dry low or hang dry.

What is your privacy policy?

We love privacy. The only information we want to collect from you is your order, shipping address, and payment. We will never sell your information to a third-party. We recommend using Brave or Mozilla, with extensions such as Privacy Badger for enhanced online browsing privacy. For more information on our privacy policy, or privacy tips, please visit our privacy center.

Can we support you in other ways?

Bitcoin.xyz is always on the looking for new team members, partners, vendors, and others looking to get involved.   Please contact us to find out more!